Order Tracking

Stage What happens Timing
Order placed payment taken, confirmation email sent the order date
Dispatched the partner hands the shipment to the carrier, dispatch email with tracking number sent 2 to 3 business days after the order date
First scan online the carrier’s tracking page starts showing scans up to 3 business days after dispatch
Delivered the carrier records delivery 9 to 12 business days after the order date

Looking up an order

The lookup form needs the order number, which is in the confirmation email, and whatever email address went into the billing section at checkout. The form shows the order’s current status with Horizon Picks and the dresses on it.

To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.

Getting the dispatch email

The dispatch email arrives when the partner hands the shipment to the carrier, 2 to 3 business days after the order date. The carrier’s name and the tracking number both appear in it. An order with several dresses can come in more than one shipment, each with its own dispatch email and tracking number.

Reading carrier scans

The tracking number works on the carrier’s own website. Cross-border scans can be sparse: a shipment often shows one scan in China, a gap during the international leg, then scans again after US customs clearance.

Waiting for the first scan

The first scan can take up to 3 business days after the dispatch email to appear online. That delay doesn’t move the delivery range of 9 to 12 business days after the order date.

Spotting a stalled shipment

Eight business days without a fresh scan is the trigger: customer service then asks the carrier to trace the shipment. If the trace hasn’t found the shipment after another 8 business days, Horizon Picks sends a replacement or a full refund, whichever the shopper picks.

Asking about a tracking problem

Tracking questions go to customer service at contact@horizonpicks.com or +1 (826) 287-0144, Monday to Friday, 8:00 AM until 4:00 PM Eastern Time, and the answer comes within one business day. Include the order number and the tracking number, and see the Shipping Policy for the full delivery timeline.