Shipping Policy
In effect from Sep 28, 2026.
| What | Figure | How it’s measured |
|---|---|---|
| Cut-off | 4:00 PM Eastern Time | on business days, Monday to Friday |
| Handling in China | 2 to 3 business days | from the order date |
| Transit | 7 to 9 business days | from the carrier’s first scan |
| Door to door | 9 to 12 business days | from the order date |
| Shipping fee | $5.90, or free shipping at $39.00 and up | merchandise subtotal after discounts, before tax |
| Delivery area | 48 contiguous states plus Washington, DC | street addresses only |
| Import charges at the door | $0.00 | paid before the shipment enters the US |
Starting out in China, duties included
Horizon Picks is run from Roanoke, Virginia, yet no dress is stored or packed there. Each order is passed to Horizon Picks’ fulfillment partner in China, which packs the dress and hands it to the carrier. Import duties and customs fees on that shipment are settled before it reaches the United States. The carrier collects no money at the door, and shoppers have no customs paperwork to fill in.
Booking the carrier
The partner books a cross-border shipping service for every order, and a US carrier handles the final miles. The dispatch email names that carrier. Shoppers can’t pick the carrier or buy a faster service. Horizon Picks offers a single shipping speed.
Meeting the 4:00 PM cut-off
An order placed by 4:00 PM Eastern Time on a business day has that day as its order date. For anything ordered after 4:00 PM, or over a weekend or a federal holiday, the order date moves to the following business day. Weekends and US federal holidays don’t count as business days.
At the cut-off it’s 4:00 AM the next morning at the partner’s facility in China while the US is on daylight saving time, and 5:00 AM the rest of the year. The day’s orders are already in the partner’s queue before its working day starts.
Packing at the partner’s facility
The partner packs each order and dispatches it within 2 to 3 business days of the order date. Handling ends with the carrier’s first scan, and that scan triggers the dispatch email.
Traveling to the US address
Transit takes 7 to 9 business days from the carrier’s first scan to the delivery address. That span covers the international leg, US customs clearance, and delivery by the US carrier.
Adding the two stretches together
Door to door, a dress takes 9 to 12 business days after the order date, made up of 2 to 3 business days of handling plus 7 to 9 business days of transit.
On the calendar: an order placed Monday, Oct 19, 2026 at 11:00 AM Eastern Time has Oct 19 as its order date. It’s dispatched on Wednesday, Oct 21 or Thursday, Oct 22, and it’s delivered between Friday, Oct 30 and Wednesday, Nov 4.
Shoppers who need a dress for a fixed date should order at least three weeks ahead. With no holidays in the way, even the slowest case, an order placed after the cut-off on a Friday, arrives within 19 calendar days.
Delivering to the 48 contiguous states and DC
The delivery map is the 48 contiguous states plus Washington, DC, and every order needs a street address. Checkout shows no shipping option for an address outside that map, so such an order can’t be placed.
Leaving out Alaska, Hawaii, and military mail
Horizon Picks doesn’t deliver to Alaska or Hawaii; to Puerto Rico, the US Virgin Islands, Guam, or any other US territory; to PO Box addresses; or to military APO, FPO, or DPO mail. Checkout can’t always spot a PO Box or a military address. An order sent to one is cancelled and refunded in full within 2 business days.
Naming China as the ships-from country
Every dress ships from China. None ships from a warehouse in the United States. Product listings and Google shopping listings show China as the ships-from country.
Pricing the delivery
Shipping costs $5.90 per order when the merchandise subtotal is under $39.00. At $39.00 or more, the order ships free. The fee is charged once per order, not per dress.
Measuring the subtotal against $39.00
The threshold uses the merchandise subtotal after any discount and before sales tax. The shipping fee appears as its own line at checkout before payment.
At checkout: a single dress priced at $18.99 leaves the subtotal under $39.00, so $5.90 is added and the order total before tax is $24.89. Adding a $21.99 dress lifts the subtotal to $40.98, and the shipping line drops to $0.00. These prices are examples only.
Collecting sales tax
Sales tax is charged only for delivery addresses in states whose law requires Horizon Picks to collect it. Checkout lists it on its own row above the order total. Import duties are already paid by the time a dress lands in the US, so they never appear at checkout.
Following the tracking number
The dispatch email with the tracking number goes out when the carrier first scans the shipment, at the end of the handling window. That first scan can take up to 3 business days to show online. The number works on the carrier’s website, and the Order Tracking page shows the order’s status with Horizon Picks.
Receiving more than one shipment
An order with several dresses can arrive in separate shipments on different days. Each shipment gets its own dispatch email and tracking number. A split order costs nothing extra, and the 9 to 12 business day range applies to each shipment.
Changing the delivery address
Email customer service within 12 hours of placing the order, quoting the order number and the full corrected address. After 12 hours the address stays exactly as it was entered at checkout.
Finding a delivered scan and no dress
When tracking says delivered but the dress isn’t there, wait 2 business days, then report it within 14 days of that scan. A carrier trace starts the same business day. If the trace hasn’t found the dress after 8 business days, Horizon Picks sends a replacement or a full refund, whichever the shopper picks.
The same trace starts when tracking shows no new scan for 8 business days in a row.
Reporting a crushed, torn, or wet shipment
Damage needs reporting within 14 days of delivery. Send three photos: the dress, the outer mailer, and the label on it. Horizon Picks decides within 2 business days of receiving them and either sends a new dress or refunds the damaged dress together with any shipping fee paid. The damaged dress normally stays with the shopper.
Settling a delivery problem
Every delivery report gets a first reply within one business day. Damage claims are settled within 2 business days of the photos. A lost shipment is settled when the trace ends, no more than 8 business days after it opens.
Running out of a size
If the partner runs out of the size ordered after payment, customer service writes within 1 business day and offers three options: wait for a new dispatch date, switch to a different dress, or cancel for a full refund.
Missing the dispatch date
If an order can’t be dispatched within 3 business days of its order date, customer service emails before that deadline with a new dispatch date. The shopper can accept the new date or cancel, and cancelling brings a full refund within 2 business days. An order still not dispatched by the new date is cancelled and refunded unless the shopper agrees in writing to wait longer.
Waiting out holidays and weather
Storms, peak seasons, and customs inspections can slow a carrier past the range above. Handling in China can also pause for public holidays there, mainly the first week of October and the Spring Festival in January or February. An order placed during such a pause is packed when the partner reopens, and the 2 to 3 business day handling count starts on that day.
Paying nothing on top
No handling fee, fuel surcharge, customs fee, or insurance charge is added to any order. The single delivery charge is the $5.90 shipping fee on orders under $39.00.
Returning a dress instead
Sending a dress back is a separate process, set out in the Refund and Returns Policy.
Asking about a delivery
Questions about a shipment go to customer service at contact@horizonpicks.com or +1 (826) 287-0144, Monday to Friday, 8:00 AM until 4:00 PM Eastern Time, and every message gets an answer within one business day. The Contact page carries a form that lands in the same inbox. Horizon Picks is a trading name of ERIN ASHLEY HUNT FUNY LLC, 2825 Tillett Rd SW, Roanoke, VA 24015, United States.