Contact
| Channel | Detail | Answer time |
|---|---|---|
| contact@horizonpicks.com | within one business day | |
| Phone | +1 (826) 287-0144 | Monday to Friday, 8:00 AM until 4:00 PM Eastern Time |
| Form | on this page | within one business day |
| 2825 Tillett Rd SW, Roanoke, VA 24015, United States | letters only, no returns |
Emailing customer service
Email is the channel customer service checks most often. Write to contact@horizonpicks.com with the order number in the subject line when there is one, and a person at Horizon Picks replies from that same address.
Hearing back within one business day
Emails, calls, and form messages all get an answer within one business day. Messages sent on a weekend or a US federal holiday are answered on the next business day. A question that needs the partner in China, such as a measurement check, can take one more business day, and the first reply says so.
Keeping Eastern Time hours
Customer service works Monday to Friday, 8:00 AM until 4:00 PM Eastern Time. For shoppers on Pacific Time, that’s 5:00 AM until 1:00 PM.
Phoning a Virginia number
The phone number is +1 (826) 287-0144, a Virginia number in the same area as the Roanoke address. Calls are taken during the hours above. For an order question, customer service may ask for the order number by email as well, so the details are in writing.
Filling in the contact form
Messages from the form below land in the mailbox behind contact@horizonpicks.com and get their reply on that same schedule. It takes about a minute to fill in, and the reply goes to the email address typed into it.
Counting the hours between Roanoke and China
The fulfillment partner works on China time, 12 hours ahead of Eastern Time while the US is on daylight saving time and 13 hours ahead the rest of the year. A question customer service sends the partner at the end of the Roanoke working day reaches it at the start of the partner’s morning.
Including the order number and photos
A complete first message saves a round of emails:
- The dress, its size, and the order number printed in the confirmation email.
- For a damaged, faulty, or wrong dress: photos of the problem and of the size tag.
- For a delivery problem: the tracking number and the date of the last scan.
- For an address change within 12 hours of ordering: the full corrected address.
Mailing a letter to Roanoke
Letters go to ERIN ASHLEY HUNT FUNY LLC, 2825 Tillett Rd SW, Roanoke, VA 24015, United States. That address handles mail and company records only. No dresses are kept there, and returns go only to the address in the authorization email.
Marking a privacy request
An email about personal data should carry “Privacy request” as its subject, so it’s logged with its deadline. The Privacy Policy sets out those deadlines.
Listing the company details in one place
Horizon Picks is the trading name of ERIN ASHLEY HUNT FUNY LLC, EIN 99-4761396, 2825 Tillett Rd SW, Roanoke, VA 24015, United States. Customer service answers contact@horizonpicks.com and +1 (826) 287-0144 Monday to Friday, 8:00 AM until 4:00 PM Eastern Time, with a reply within one business day. Delivery questions are often answered faster by the Shipping Policy and the FAQs.